Cancellation and Refund Policy
1. Cancellation Policy:
a. Cancellation by the Customer:
- Cancellation requests must be made via email or by contacting the customer
service. - Cancellation within 24 hours of booking: You are eligible for a full refund.
- Cancellation after 24 hours of booking but before the scheduled service: A
cancellation fee may apply, which will be communicated to you at the time of
cancellation. - Cancellation on the day of service or failure to be available for service: No
refund will be provided.
b. Cancellation by Anmol Packers and Movers:
We reserve the right to cancel your booking under certain circumstances, including but not
limited to:
- Inadequate or inaccurate information provided during booking
- Unsafe or inaccessible pickup or delivery locations
- Violation of our terms and conditions
In such cases, you will be notified of the cancellation, and the refund amount will be calculated
and processed as per our refund policy.
2. Refund Policy:
A. Eligibility for Refunds
- Refunds are subject to the cancellation policy mentioned above.
- If you are eligible for a refund, it will be processed within a reasonable
timeframe.
B. Refund Processing:
- Refund processing times may vary based on the payment provider and
financial institution.
C. Non-Refundable Items:
- Booking fees or additional service charges may be non-refundable.
Shipping Policy:
1. Shipment Booking
a. Service Confirmation: Once you book our packing and moving services, our team
will confirm the details of your shipment. This will include the pickup and delivery
locations, the quantity and type of items, and the agreed-upon delivery date.
b. Inventory List: Our packaging team will prepare an inventory list of your items at the
time of packing and once the boxes have been loaded in the truck, they will get an
acknowledgement signature from you and hand you a copy of the inventory list. Thus,
we ensure that all items are documented accurately before packaging.
2. Packaging and Handling
a. Professional Packing: we only use premium quality packaging material to ensure
that even the fragile items are safely packed.
c. Labelling: Each box and item will be labelled clearly to ensure efficient handling and
easy identification.
3. Transportation
a. Transit Time: You will be provided an estimated transit time based on the distance
and route of your shipment.
b. Tracking: We will share the tracking information so that you can monitor the status
and location of your shipment in real-time.
c. Insurance: We offer insurance options for your belongings. Please inquire about
insurance coverage to safeguard your items during transit.
4. Delivery
a. Scheduled Delivery: Once the package is close to the delivery location, we will
coordinate with you to schedule the delivery.
b. Unpacking: Our team will assist with unpacking the heavy items and arranging them
in your new space.
5. Additional Services
We offer various additional services such as storage options and vehicle transportation.
Please inquire about these services if needed.
6. Payment Terms
a. Quotation: We will provide you with a detailed quotation for our services, including
any additional services or insurance you choose.
b. Payment Schedule: Payment terms will be outlined in the quotation. A deposit may
be required to confirm your booking, with the remaining balance due upon delivery.
7. Liability
a. Liability Coverage: Anmol Packers and Movers will take utmost care handling your
items. However, we are not liable for any damage caused by factors beyond our control,
such as accidents, natural disasters, or force majeure events.
b. Insurance: We strongly recommend purchasing insurance coverage for your
belongings to mitigate any potential loss or damage during transit.
8. Customer Support
Our customer support team is available to assist you with any inquiries or concerns
regarding your shipment. Feel free to contact us at [9321661386] for assistance.
By choosing Anmol Packers and Movers, you are entrusting your valuable possessions
to a reliable and professional moving company. We are committed to ensuring your
items’ safe and efficient transportation to your new destination.
Note: This Shipping Policy is subject to change without prior notice. Please refer to our
website or contact our customer support team for the most up-to-date policy information